Hotels & Hospitality
Guest feedback that protects your star rating
By the time a guest writes a 2-star review, you've already lost three future bookings. The window to recover an experience is hours, not days.
Survosay closes that window with conversational check-ins keyed to checkout, branded like a personal note from the GM.
The challenge
- Public reviews arriving before the hotel even knows there was a problem.
- Long post-stay surveys that hit 1-2% response rates.
- No mechanism to route 5-star guests into rebooking or loyalty.
What we build for you
Checkout-day check-in
A four-tap sentiment recap that arrives while the experience is fresh and routes detractors privately.
Service-level tagging
Tag answers by room, restaurant, spa or front-desk so each department sees its own scorecard.
Rebooking nudge
Promoters land on a one-tap offer to hold a private rate — your cheapest revenue, automated.
Sample questions
How was your stay with us?
Was there anything we could have done better?
Which part of your visit stood out most?
Would you like us to hold a private rate for your next trip?
Survey ideas to spark thinking
A starter library of the surveys, quizzes and feedback loops we'd typically design — pick the ones that resonate, or use them as a jumping-off point for something more bespoke.
Checkout-day sentiment recap
Catch a bad night while there's still time to fix it — privately, before it hits a public review site.
Pre-arrival preferences
Pillow firmness, arrival time, dietary needs — small details that make the welcome feel bespoke.
F&B mid-stay pulse
Restaurant and bar feedback collected while the guest is still in the building, not weeks later.
Housekeeping & maintenance flag
A silent in-room QR for guests to flag small issues without phoning the front desk.
Rebooking-intent micro-survey
One tap — 'would you like a private rate held?' — turns promoters into your cheapest revenue.
Event & wedding post-stay review
Capture both planner and attendee feedback to win the next referral booking.
What clients see
median response rate on checkout flows
rebookings from promoter follow-ups
drop in unflagged 1-2★ reviews
Indicative ranges across recent Survosay deployments.
We'll build your checkout flow, branded and live in 5 days.
Done-for-you, branded, and live in days.
Talk to the concierge team