Healthcare & Clinics
Patient feedback that respects the appointment, not the inbox
Healthcare feedback fails when it looks clinical. The forms are long, the timing is wrong, and the questions feel like an audit.
Survosay flips that — short conversational check-ins delivered the moment they matter, branded in your clinic's voice, with sensitive fields handled correctly.
The challenge
- Patient satisfaction surveys with a 4% response rate that nobody acts on.
- Negative experiences ending up on Google before the clinic ever sees them.
- Compliance anxiety blocking even basic post-visit follow-ups.
What we build for you
Post-visit pulse
A two-question check-in sent within hours of the appointment, branded in your clinic's tone, with a private routing path for anything below 4 stars.
Triage by sentiment
Smiley responses get a gentle review nudge. Frowning responses get a real human follow-up before they ever reach a public site.
Service-line insights
Tag responses by department, practitioner or treatment so the data is actually actionable, not averaged into noise.
Sample questions
How are you feeling about today's visit?
Did anything during your appointment feel rushed or unclear?
Would you recommend Dr. [Name] to a friend?
Is there anything we should know before your next visit?
Survey ideas to spark thinking
A starter library of the surveys, quizzes and feedback loops we'd typically design — pick the ones that resonate, or use them as a jumping-off point for something more bespoke.
Post-visit pulse
Two-question check-in within hours of the appointment — catches issues before they reach Google.
New-patient onboarding survey
Three questions about expectations and anxieties so the first visit feels prepared, not rushed.
Practitioner-level NPS
Tag every score to the doctor or nurse so feedback turns into coachable, individual data.
No-show recovery flow
A kind 'is everything ok?' message that recovers missed appointments without sounding clinical.
Annual treatment outcome review
A short retrospective patients actually complete — perfect for clinical-audit evidence.
Health-quiz lead magnet
Wellness quiz that captures email and routes the result to a clinician for follow-up.
What clients see
higher response rate vs. legacy forms
median time to recover an unhappy patient
average lift in public review scores
Indicative ranges across recent Survosay deployments.
Let our team build your post-visit pulse and review-recovery flow.
Done-for-you, branded, and live in days.
Talk to the concierge team