Reduce churn
Catch the leaving customer while they're still listening
Churn is rarely a single moment. It's a sequence of small frictions that no one captured because nobody asked at the right time.
Survosay listens at those moments — and routes the signal somewhere that can act.
The challenge
- Cancellation flows that capture a dropdown reason and nothing else.
- No early-warning system before silence becomes churn.
- Win-back campaigns to people who never wanted to be saved.
What we build for you
Friction listening
Short prompts at known drop-off moments — billing, support close, feature failure.
Exit interview, done right
A conversational cancellation flow that gets real answers, not 'too expensive' clicks.
Save-worthy segmentation
Identify which leavers are actually rescuable, and route the rest to a clean goodbye.
Sample questions
What changed for you in the last month?
Was there a specific moment that pushed this decision?
If we fixed one thing, would you reconsider?
Would you like us to keep your data warm for a return?
Survey ideas to spark thinking
A starter library of the surveys, quizzes and feedback loops we'd typically design — pick the ones that resonate, or use them as a jumping-off point for something more bespoke.
Conversational cancellation flow
Real-text answers instead of useless dropdowns — finally telling you *why* people leave.
Friction-point listening prompts
Short surveys at billing, support close and feature-failure moments — the silent precursors to churn.
Pause-vs-cancel offer
A branching flow that converts cancellations into pauses, downgrades or fixes you can actually deliver.
Win-back nurture survey
Sent 30 days post-cancel: 'has anything changed?' — re-opens the door without a discount.
Saved-account satisfaction follow-up
Confirm that what you fixed actually worked — and prove the save was real.
At-risk health score survey
Trigger-based pulse for accounts whose usage just dropped — confirms intent before the CSM call.
What clients see
voluntary churn after 90 days
save-rate on rescuable accounts
answers replacing useless dropdowns
Indicative ranges across recent Survosay deployments.
We'll redesign your cancellation flow and your early-warning prompts.
Done-for-you, branded, and live in days.
Talk to the concierge team