Lift NPS & CSAT
Replace the score nobody trusts with the loop everyone uses
An NPS score sitting on a slide is a vanity metric. NPS wired into a recovery loop is a growth lever.
Survosay handles both halves — the measurement and the motion that lifts the number.
The challenge
- NPS reported as a single number with no follow-up.
- Detractor outreach measured in weeks, not hours.
- Promoters never asked for the review, referral, or case study.
What we build for you
Conversational NPS
Replace the 0-10 form with a chat that captures the why in the same breath as the score.
Detractor recovery in <24h
Auto-route low scores to a human with the context to fix it before damage compounds.
Promoter motion
Turn 9s and 10s into reviews, referrals and case studies — automatically, on brand.
Sample questions
On a scale of 0-10, how likely are you to recommend us?
What's behind that number?
What would have made it a 10?
Mind if we feature your story?
Survey ideas to spark thinking
A starter library of the surveys, quizzes and feedback loops we'd typically design — pick the ones that resonate, or use them as a jumping-off point for something more bespoke.
Conversational NPS
Replaces the 0-10 form with a chat that captures the *why* in the same breath as the score.
Transactional CSAT after support
Two-tap rating sent the moment a ticket closes — coaches agents in real time.
Promoter referral motion
9s and 10s flow straight into a one-tap referral or review request, on brand.
Detractor rescue ticket
Auto-route low scores to a human with the context to fix it before damage compounds.
Closed-loop confirmation survey
Sent 14 days after a rescue — confirms the fix worked and lifts the next score.
CES (Customer Effort Score) micro-survey
Single-question pulse on 'how easy was that?' at key moments — the leading indicator NPS misses.
What clients see
NPS lift across cohorts in 6 months
median detractor response time
review volume from promoter motion
Indicative ranges across recent Survosay deployments.
We'll build your NPS loop end-to-end — measurement to motion.
Done-for-you, branded, and live in days.
Talk to the concierge team